Refund & Returns Policy
Effective Date: March 3, 2025
At Luxsora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund & Returns Policy carefully:
1. Return Period
You have 30 days from the date of receiving your order to return items for a refund or exchange. Items must be returned in unused and unworn condition with all original tags and packaging intact.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer support team at info@luxsora.xyz or call 860-615-3824 to request a return authorization.
- Provide your order number and details about the items you wish to return.
- Once your return request is approved, we will send you instructions on how to send the items back.
- Pack the items securely in their original packaging and ship them to the return address provided.
3. Refunds
Once we receive and inspect your returned items, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
4. Exchange Policy
If you would like to exchange an item for a different size or color, please contact us, and we will assist you with the exchange process. Exchanges are subject to availability.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Sale or clearance items
- Items that have been worn or used
- Items without original tags or packaging
6. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or was sent incorrectly. We recommend using a trackable shipping service to ensure the return reaches us safely.
7. Contact Us
If you have any questions regarding our Refund & Returns Policy, please don’t hesitate to contact us at:
Luxsora
Email: info@luxsora.xyz
Phone: 860-615-3824
Website: https://luxsora.xyz