Shipping Policy

Effective Date: March 3, 2025

At Luxsora, we aim to provide our customers with fast and reliable shipping. Below are the details of our Shipping Policy:

1. Order Processing

Orders are processed within 1-2 business days from the time your order is placed. Orders are not shipped or delivered on weekends or public holidays. Please note that during peak times or promotions, processing may take a little longer. You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure your order arrives as quickly as possible:

  • Standard Shipping: Estimated delivery time of 3-7 business days.
  • Expedited Shipping: Estimated delivery time of 1-3 business days.
  • International Shipping: Delivery time varies based on the destination country.

Shipping times are estimates and may vary based on your location and the shipping method chosen.

3. Shipping Charges

Shipping charges are calculated based on the shipping method and the delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

We also offer free standard shipping on orders over a specific amount. Please refer to our website or contact customer service for details about free shipping eligibility.

4. International Shipping

We ship internationally to a variety of countries. Delivery times for international orders depend on the destination country. Please be aware that customs fees, taxes, and duties may apply depending on your location, and are the responsibility of the customer. We recommend checking with your local customs office for more information about any additional charges.

5. Delivery Address

Please ensure that the shipping address you provide is correct and complete. Luxsora is not responsible for undelivered packages due to incorrect or incomplete addresses provided by customers. If the package is returned to us due to an incorrect address, the customer will be responsible for paying additional shipping fees for reshipment.

6. Order Tracking

Once your order is shipped, you will receive a tracking number by email. You can use this tracking number to track your order’s progress. If you encounter any issues with tracking, feel free to reach out to our customer service team for assistance.

7. Shipping Delays

Although we strive to ensure that all orders arrive on time, delays can occasionally occur due to factors such as weather, holidays, or carrier issues. If there are any delays with your order, we will notify you as soon as possible.

8. Lost or Damaged Packages

In the event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue and work with the shipping carrier to investigate and rectify the situation.